100 nights to decide, then 10 years of cover on the foam.

Try the bed for 100 nights from delivery. Claims open after night 14, once the foam has reached its full height. If the bed isn't right for your dog, donate it to a registered animal shelter or rescue and send us proof. We refund the price you paid in full within 7 business days. If there's nowhere to donate near you, email us before you do anything and we'll arrange an alternative. The refund is the same.

Who it's for

• One trial per customer and delivery address.
• Beds bought directly from kinnepets.com.
• Beds used indoors, in a home.
• Claims started within 100 nights of delivery.

Not covered

• Damage from chewing, digging, accidents or misuse.
• Soiling, staining or odor.
• Beds used in commercial, shelter, boarding or rental settings.
• Beds bought from resellers or marketplaces.
• Replacement beds issued under warranty.

What counts as proof

The organization's name and address, plus either:

• a photo of the bed at the organization, taken on the day you drop it off; or
• an email or letter from them confirming they received it, with the date.

Any registered animal shelter, rescue or welfare organization with a verifiable address qualifies. We may contact them to confirm. Not sure an organization counts? Email us before you donate.

Good to know

• A donated bed belongs to the organization. We aren't responsible for it after donation.
• If a payment dispute or chargeback is opened for the order, the trial claim closes.
• The trial can't be combined with another refund or credit for the same order.

The foam is covered for 10 years from delivery. The foam is 5 in tall when new (a 2 in comfort layer over a 3 in support core). If the total foam height, measured with the cover off at its lowest point, compresses below 3 in under normal home use, we repair or replace it at no cost to you, including shipping. All foam softens a little over time; this warranty covers loss of support, not that softening.

Not covered

• Normal softening that leaves the total foam height at 3 in or more.
• Surface impressions or color variation.
• Chewing, digging, accidents, soiling or misuse.
• Liquid reaching the foam, including through the liner seams. The liner is water-resistant, and a large spill can seep through the seams.
• Commercial, shelter, boarding or rental use.
• The cover, zip, liner and stitching, which have their own 1-year warranty.

The cover, YKK zip, TPU-backed liner and stitching are covered for 12 months from delivery against manufacturing defects. If we confirm a defect, we replace the part or the whole bed at no cost to you, including shipping.

Covered

• Seams that come apart.
• A zip that fails in normal use.
• A liner coating that peels, cracks or separates from the fabric.
• Flaws in the cover fabric.

Not covered

• Normal wear.
• Chewing, digging, accidents or misuse.
• Soiling, staining or odor.
• Damage from not following the care instructions: washing the cover above 30°C or drying it on high, or machine-washing, tumble-drying or ironing the liner.
• Commercial, shelter, boarding or rental use.

Every claim starts with one email to hello@kinnepets.com. We reply within 1 business day. Include your order number, or just email us and we'll find it.

Trial

1. Email us with your order number and a line on why the bed didn't work. Subject: 100-night trial · Order #[number].
2. We reply within 1 business day, with a list of nearby shelters if you'd like one.
3. Donate the bed and send us the organization's name and address with your proof.
4. We refund your original payment within 7 business days.

Foam warranty

1. Email us with your order number, a description of the problem and when you noticed it. Subject: 10-year warranty · Order #[number].
2. Attach photos of the foam with the cover off, including a tape measure at the lowest point.
3. We review it within 10 business days.
4. If it's approved, we repair or replace the foam at no cost to you. We won't ask for the old foam back unless we say so when we approve the claim.

Cover warranty

1. Email us with your order number, a description of the defect and when you noticed it. Subject: 1-year warranty · Order #[number].
2. Attach clear photos of the defect.
3. We review it within 5 business days.
4. If it's approved, we replace the part or the bed at no cost to you.

Every claim is reviewed individually. Where the answer isn't obvious, we'll work with you on a fair one.

Who's covered. The trial and both warranties apply to the original purchaser and aren't transferable.

Where you bought it. Coverage applies to beds bought directly from kinnepets.com. Beds bought elsewhere are covered by that seller's policy.

Proof of purchase. Your KINNE order number is enough. We can resend your order confirmation for up to 24 months after purchase.

Warranty claims. The warranties can be claimed each time a covered defect appears within the warranty period. A replacement doesn't restart the period; it continues from the original delivery date.

If we can't repair or replace. We'll refund the price you paid for the affected part, or the bed.

Verifying claims. We may ask for more detail or photos to confirm a claim, and we decide the form of the fix.

Changes. We may update this page. The terms in effect on the date of your order apply to your bed.

Your legal rights

The trial and these warranties are in addition to the rights you have under the consumer laws where you live. They don't replace or limit them. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.

To the extent the law allows, any implied warranties, including merchantability and fitness for a particular purpose, last only as long as the written warranty that applies. To the extent the law allows, we aren't responsible for incidental or consequential loss, such as damage to flooring from a spill. Some states and countries don't allow these limits, so they may not apply to you.

If you're in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.