Terms of service

Last updated: 26 September 2026

1. Who we are

kinnepets.com is run by Aegisholdings Pte. Ltd., a company registered in Singapore (UEN 202550802R), at 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051, trading as KINNE ("KINNE", "we", "us"). You can reach us at hello@kinnepets.com.

These terms apply when you use our website and when you buy from us. Our Privacy policy, Returns & refunds, Shipping, Cancellation policy and Trial & warranty page form part of these terms. If you don't agree to them, please don't use the site.

2. Your legal rights come first

If you're buying as a consumer, nothing in these terms removes or limits any right you have under the consumer laws of the country or state where you live that can't be excluded by agreement. If anything in these terms conflicts with those laws, those laws apply instead.

3. Using the site

  • You must be old enough to enter into a contract where you live.
  • If you create an account, keep your login details secure. You're responsible for activity on your account.
  • Don't use the site unlawfully, give false information, interfere with its security or operation, or copy, scrape or resell its content.
  • Software agents acting for you must identify themselves as automated and follow any limits we set.
  • We may suspend or close access to the site if these rules are broken.

4. Our products

We describe our products as accurately as we can. Colors can look different on different screens. We may update specifications between editions; the description shown when you order applies to your order.

Using the bed safely.

  • KINNE products are not medical or veterinary devices and aren't intended to diagnose, treat or prevent any condition. Ask your vet about your dog's health.
  • Check the bed regularly. If your dog chews it, remove damaged parts and any loose foam; swallowed material can be dangerous.
  • Supervise dogs that chew, and follow the care instructions.

5. Orders

When you place an order, you're offering to buy. The contract between us is made when we email your order confirmation. We may decline or cancel an order before it ships, for example because of a pricing error, suspected fraud, stock problems or a shipping restriction. If we do, we'll tell you and refund you in full.

Our products are sold for personal and household use, not for resale.

You can cancel any order before it ships. See our Cancellation policy.

6. Preorders

  • Preorders are charged in full at checkout. They ship within the window shown on the product page and in your order confirmation.
  • You can cancel a preorder any time before it ships. We refund your original payment in full within 7 business days.
  • If we can't ship within the window we gave you, we'll email you before it ends with a new estimate, and you can cancel for a full refund.
  • If the new date is more than 30 days after the original window, or we need to delay again, we'll ask you to confirm you still want the order. If we don't hear back, we'll cancel it and refund you in full.
  • The price in your order confirmation is the price you pay, even if our price changes before your order ships.

7. Prices, payment, taxes and duties

  • Prices are shown in the currency displayed at checkout.
  • Taxes are calculated at checkout.
  • For orders shipped outside the country we ship from, checkout will show whether import duties and taxes are included. If they aren't, your country's customs authority may charge them on delivery, and they're yours to pay. If you refuse delivery of an order because of these charges, we'll refund the price you paid, less any return shipping and charges we incur, to the extent the law allows.
  • If a price on the site is clearly wrong, we'll contact you before shipping. You can then pay the correct price or cancel for a full refund.
  • By paying, you confirm you're authorized to use the payment method.

8. Delivery and risk

Delivery times are estimates. We'll tell you if an order is delayed. The bed becomes yours, and your responsibility, once it's delivered to the address on your order. See our Shipping page for where we ship and what happens if something arrives damaged or goes missing.

9. The trial, returns and legal cancellation rights

Every bed bought from us comes with a 100-night trial, described on our Trial & warranty page. Some countries also give you a legal right to cancel an online purchase for a set period after delivery (in the EU and UK, 14 days). Where that right applies to you, you can use it as well as the trial. Our Returns & refunds page explains how.

10. Warranties

Our beds come with the limited warranties set out on our Trial & warranty page, in addition to your legal rights.

To the extent the law allows, any implied warranties, including merchantability and fitness for a particular purpose, last only as long as the written warranty that applies. Some states and countries don't allow limits on how long an implied warranty lasts, so this may not apply to you. These warranties give you specific legal rights, and you may also have other rights which vary from state to state and country to country.

If you're in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Apart from those warranties and your legal rights, the website and its content are provided "as is" and "as available". We don't promise the site will always be available or error-free.

11. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

Otherwise, to the extent the law allows:

  • we aren't responsible for loss or damage that wasn't reasonably foreseeable when you placed your order;
  • we aren't responsible for business losses, because our products are for household use;
  • we aren't responsible for indirect or consequential loss;
  • our total liability for any claim about an order is limited to the amount you paid for that order.

We aren't responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, carrier or port disruption, or government action. If that happens, we'll tell you. If the delay is significant, you can cancel for a full refund.

12. Content and trademarks

The site's text, photographs, designs and the KINNE name and logo belong to us or our licensors. You may view and share the site for personal, non-commercial use. Don't copy, republish or use our trademarks without our written permission.

13. Reviews and feedback

If you send us feedback or post a review, you let us use, reproduce and publish it, royalty-free, in any medium. Reviews must be your own honest experience. Don't post anything unlawful, misleading or that infringes someone else's rights, and tell us if you received anything in return for a review. We don't remove reviews because they're negative. We may remove content that breaks these rules.

14. Other websites and Shopify

Our site may link to other websites. We aren't responsible for their content or practices.

Our store runs on Shopify, but your purchase is made directly with KINNE. Shopify isn't responsible for your purchase or our products.

15. Privacy

Our Privacy policy explains how we collect and use personal information.

16. If something goes wrong

Please email hello@kinnepets.com first. Most problems are solved quickly, and we'll aim to resolve yours within 30 days.

These terms are governed by the laws of Singapore, and disputes may be brought in the courts of Singapore. If you're a consumer, you also keep the protection of the mandatory laws of the country or state where you live, and you can bring a claim in the courts there.

17. General

  • Changes. We may update these terms. The terms in force when you place an order apply to that order. We'll post changes here and update the date above, and tell you about material changes where the law requires.
  • Transfer. We may transfer our rights and obligations under these terms to another business. If we do, your rights won't be reduced. You may not transfer your rights without our consent.
  • Severability. If a court finds part of these terms unenforceable, the rest still applies.
  • No waiver. If we don't enforce a term straight away, we can still enforce it later.
  • Entire agreement. These terms, and the policies they refer to, are the whole agreement between us about your use of the site and your purchase.
  • Language. These terms are written in English. If we provide a translation, the English version applies to the extent the law allows.

18. Contact

Aegisholdings Pte. Ltd., trading as KINNE
60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051
UEN 202550802R
hello@kinnepets.com