Shipping policy

Last updated: 17 October 2026

Where we ship

We currently ship free to street addresses in the contiguous US. We can't ship to P.O. boxes or freight forwarders. The countries we ship to are always the ones listed at checkout.

When orders ship

In-stock orders ship from our US warehouse within 2 business days, then take 3–7 business days to arrive. Weather, carrier disruption and peak season can add time. If your order is delayed, we'll email you.

Preorders

Preorders are charged at checkout and ship within the window shown on the product page and in your order confirmation. They ship in the order they were placed, and we'll email tracking when yours leaves.

If we can't ship within the window, we'll email you before it ends with a new estimate. You can keep your order or cancel for a full refund. You can also cancel any time before your order ships.

International orders

If we ship to your country, checkout will show whether import duties and taxes are included. If they aren't, your country's customs authority may charge them on delivery, and they're yours to pay. Customs checks can add time to delivery.

Tracking and delivery

Your shipping confirmation email includes a tracking link. No signature is needed; the carrier leaves the bed at your address. Once the carrier confirms delivery to the address on your order, the bed is your responsibility.

Please check your address before you pay. We can't redirect a bed once it's with the carrier.

Damaged or missing orders

If your bed arrives damaged, email hello@kinnepets.com within 7 days of delivery with photos of the bed and the box. We'll replace it or refund you in full.

If tracking shows no movement for 7 business days, or the bed never arrives, email us and we'll work with the carrier and replace it.

Contact

hello@kinnepets.com. We reply within 1 business day.